Privacy Policy

TradeFX values and respects your privacy. This Privacy Policy outlines who we are, how we collect, share, and use your personal information, and how you can exercise your privacy rights. It applies to the personal data we collect through our website, mobile applications, services, platforms, and widgets embedded in communication tools, along with related support services (collectively referred to as “Sites”). If you have any questions or concerns about how we use your personal information, feel free to reach out to us via the contact details provided on our Contact Us page.

What personal information do we collect and why?

 

The personal information we collect about you typically falls into the following categories:

Information You Provide Voluntarily to Us.

 

The information we collect on or through our Sites may include the following:

Information You Provide: This includes details you submit when registering for, subscribing to, or using features of our Site. For example, when you post content, request additional information, or interact with our platform. This may include your name and contact information.

Problem Reporting: We may collect identifying information if you report issues related to our Site to help resolve them effectively.

Correspondence Data: Personal information included in your communications with us about the Site, such as emails, log files, or screenshots, may also be collected.

Information relating to transactions or trades you carry out through the Site.

 

Information Collected Automatically

As you browse and interact with TradeFX.live, we may use automated technologies to gather information about your device, browsing patterns, and overall activity on our Site. This data helps us gain insights into user preferences, enhance our Site’s functionality, and improve the user experience. Here’s a breakdown of the types of information collected:

Examples of Automatically Collected Data:

Site Usage Details: Traffic data, location data, logs, and demographic information like age, gender, and market segment (e.g., proprietary trader or bank trader).
Interests, such as exchanges and products you trade.
Resources accessed and communication data related to your interactions with the Site.

Trading Activity Data: Information linked to trading activities, including billing details, trader IDs, and statistical or aggregated data derived from Site usage.

Device Information: Data about your device, computer, and network, such as IP address, operating system, browser type, hardware specifications, battery level, and signal strength.

Device Location Data: Geographic information, including GPS coordinates, Bluetooth signals, or WiFi networks, providing insights into your location (e.g., country).
Tracking Technologies for Automatic Data Collection:

Cookies and Similar Technologies: Cookies are small files placed on your computer’s hard drive to track user activity and preferences.

You can manage cookies by adjusting your browser settings. Refusing cookies may limit access to certain parts of the Site. Unless you opt to block cookies, our system will automatically use them when you visit TradeFX.live.

Information relating to transactions or trades you carry out through the Site.

At TradeFX.live, we may occasionally collect personal information about you from reliable third-party sources, such as your broker, futures commission merchant, or an exchange. This only occurs when we verify that these third parties have obtained your consent or are legally authorized to share your information with us.

Types of Information Collected:

 
  • Full Name
  • Trading Identification Details

How We Use This Information:

 
  • To facilitate seamless access to and use of our services.
  • To ensure the accuracy and reliability of the records we maintain about you.
  • To continuously improve our systems and services for better user experience.

At TradeFX, safeguarding your privacy and ensuring compliance with data protection standards are central to our commitment to delivering a secure and efficient trading experience.

Advertising, Use of Cookies, and Other Tracking Technologies

 

At TradeFX.live, we employ a variety of advertising strategies to reach and engage our audience, including online campaigns through managed social media channels and placements on external websites and mobile applications.

How We Track Advertising Performance:

To evaluate the effectiveness of our advertising campaigns, we may gather specific data via our website through trusted advertising service providers. We and our vendors utilize commonly used online tracking tools, such as browser cookies, web beacons, and similar technologies, to collect insights.

Information We Collect:

  • IP Addresses
  • Number of Page Visits
  • Pages Viewed on Our Site
  • Search Engine Referrals
  • Browsing Activities Across Other Websites (following a visit to our site or app)
  • Interactions with Ads and Promotions (on external websites and apps where we advertise)

Key Policy:

We maintain control over the advertising experience on our platform and do not permit third-party advertisements on TradeFX.live.

By leveraging this information, we aim to optimize our marketing efforts, enhance user experience, and deliver relevant content to our audience while ensuring data privacy and security.

How Do We Use Your Personal Information?

 

At TradeFX.live, we utilize the information we collect about you, including personal data you provide, for the following purposes:

How We Use Your Information:

 
  • Site Presentation:  To display our website and its content seamlessly for your use.
  • Product and Service Requests:  To deliver TradeFX information, products, or services you request.
  • Account Management:  To send notifications about your account, including expiration or renewal updates.
  • Contractual Obligations:  To fulfill our commitments and enforce rights under agreements with you (or your company), including billing and collections.
  • Updates and Changes:  To inform you about updates or modifications to our site or services.
  • Interactive Features:  To enable your participation in interactive tools or features on our website.
  • Customer Support:  To provide assistance and resolve any queries or concerns.
  • Analytics and Insights:  To estimate our audience size and monitor usage trends.
  • Personalized Experience:  To store your preferences and customize our site based on your individual interests.
  • Enhanced User Experience:  To improve navigation and usability of our platform.
  • Returning User Recognition:  To identify you when you revisit our website.
  • Additional Purposes:  For any other use described when you provide the information or with your explicit consent.
  • Marketing Communication:  We may also use your details to inform you about TradeFX services or offers that might be relevant to your interests, ensuring you stay updated with the latest insights and opportunities.

By focusing on your needs and preferences, we aim to deliver a user-centric experience that supports your trading journey with TradeFX.live.